Support

What currency are your prices in?

Orders placed by customers residing in Canada will be charged in Canadian Dollars.

When will my order arrive?

Please allow 1 business day for order processing and verification and 1-3 business days (depending on shipping destination) for delivery.

I tried to place and order and my credit card declined or gave me an error

Please contact the issuing bank of your credit card or try again with another card. This error has ocurred because the bank has decided not to accept payment and cannot be resolved on our end.

What methods of payment do you accept?

We accept VISA, Master Card and American Express, Paypal, Visa debit or Master Card debit.

I changed my mind. Can I get a refund or make an exchange?

We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

Can I contact you directly with any questions?

Please contact us using the "contact" link at the bottom of the page. Only questions related to issues with orders will be responded to. For all general questions please refer to our terms and FAQ.

Why do my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

Can I order other items that are not offered on the web store?

We are only offering a select group of items through the web shop at this time. Please continue to check our web store frequently for new releases.

Do you re-stock your inventory?

On occasion we may re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

How do I register for the newsletter?

Fill in your email in the Subscribe section at the bottom of the page. A confirmation email will be sent to your inbox. After accepting the confirmation you will be subscribed to the mailing list and will receive communications from us letting you know about the latest product launches and restocks.